Remote Health Insurance Customer Support Specialist

Sentara Health Plans; Virginia Beach (VA); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with employer match

Paid Time Off

Job summary

Sentara Health Plans is seeking a Customer Service Representative I to join our team remotely, supporting Virginia Beach area members. The role emphasizes handling inquiries related to eligibility, benefits, billing, and scheduling, with a requirement for strong data entry and call center skills.

This full-time, day-shift position requires residing in Virginia or North Carolina and willingness to travel on-site if connectivity issues arise. Competitive pay and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Previous data entry experience.
• Prior scheduling experience.
• Experience in a high-volume call center.

Responsibilities

• Handle incoming calls to address issues related to member eligibility, benefits, and claims.
• Assist with patient services such as updating billing information and scheduling.
• Resolve payment inquiries and establish payment plans as needed.

Skills

Customer service

Data entry

Scheduling

Call center

Education

High school diploma or equivalent

Job description

Sentara Health Plans is seeking a Customer Service Representative I to join our team remotely, supporting Virginia Beach area members. The role emphasizes handling inquiries related to eligibility, benefits, billing, and scheduling, with a requirement for strong data entry and call center skills.

This full-time, day-shift position requires residing in Virginia or North Carolina and willingness to travel on-site if connectivity issues arise. Competitive pay and comprehensive benefits are offered.