Remote Pharmacy Customer Service Specialist

Sentara Health; United States; À distance; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical plan

Dental plan

Vision plan

Tuition assistance

Paid time off

Sick leave

Parental leave

Disability insurance

Life insurance

401(k) match

Pet insurance

CEUs access

Résumé du poste

Sentara Health is seeking a full-time remote Customer Service Representative. This role handles member eligibility, plan benefits, and payment issues while assisting patients with scheduling and billing updates.

The position requires a high school diploma and at least two years in customer service, with scheduling and Epic Beaker familiarity preferred. On-site travel may be needed if connectivity issues arise.

Qualifications

• Two years of customer service experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsabilités

• Handle incoming calls related to member eligibility and plan benefits.
• Resolve claim payment issues and patient scheduling needs.
• Update billing information and establish payment plans.
• Research and resolve telephone inquiries for members and patients.

Connaissances

Customer service experience

Scheduling experience

Epic Beaker experience

High-volume call center experience

Formation

High school diploma

Outils

Epic Beaker

Description du poste

Sentara Health is seeking a full-time remote Customer Service Representative. This role handles member eligibility, plan benefits, and payment issues while assisting patients with scheduling and billing updates.

The position requires a high school diploma and at least two years in customer service, with scheduling and Epic Beaker familiarity preferred. On-site travel may be needed if connectivity issues arise.