Remote Patient Care Specialist: Scheduling & Support

Sentara; Chesapeake (VA); Remote; USD 62,150,000 - 92,954,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) with employer match

Paid time off

Educational assistance

Student loan repayment

Tuition assistance

Job summary

Sentara Cardiology Specialists in Chesapeake, VA, is hiring a full-time Patient Care Specialist for a remote, dayshift role. Primary duties include answering phones, scheduling appointments, and assisting patients with questions in a non-clinical capacity.

Minimum HS Diploma; 3 years in customer service and 1 year in health insurance plans/medical data/medical terminology/registration/scheduling/third-party payers are required. Competitive benefits offered.

Qualifications

• HS Diploma required; an Associate degree may be substituted.
• 3 years of customer service experience required.
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Responsibilities

• Answer phones, schedule appointments, and respond to patient questions.
• Provide non-clinical support to the physician's office and ensure a positive patient experience.
• Collaborate with the team to deliver high-quality care and service.

Skills

Customer service

Communication

Medical terminology

Education

HS Diploma

Associate degree

Job description

Sentara Cardiology Specialists in Chesapeake, VA, is hiring a full-time Patient Care Specialist for a remote, dayshift role. Primary duties include answering phones, scheduling appointments, and assisting patients with questions in a non-clinical capacity.

Minimum HS Diploma; 3 years in customer service and 1 year in health insurance plans/medical data/medical terminology/registration/scheduling/third-party payers are required. Competitive benefits offered.