Remote Healthcare Customer Service Specialist

Remote Jobs; Charlottesville (VA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance - $5,250/year

Job summary

Sentara Martha Jefferson is seeking a full-time remote Customer Service Representative based in the Charlottesville area. The role handles inbound calls regarding eligibility, benefits, and billing, with on-site travel possible if connectivity issues occur. Working hours are 8:00 AM to 5:30 PM, Day Shift.

Ideal candidates have 2+ years in customer service, data entry, scheduling, and familiarity with Epic Beaker. Prior high-volume call center and healthcare experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.
• Healthcare experience preferred.

Responsibilities

• Handle incoming calls to address issues related to member eligibility, plan prescription benefits, and claim payment issues.
• Assist with patient services such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
• Research and resolve telephone inquiries from members or patients.

Skills

Customer service

Data entry

Scheduling

Epic Beaker

Call center

Healthcare experience

Education

High school diploma or equivalent

Tools

Epic Beaker

Data entry systems

Job description

Sentara Martha Jefferson is seeking a full-time remote Customer Service Representative based in the Charlottesville area. The role handles inbound calls regarding eligibility, benefits, and billing, with on-site travel possible if connectivity issues occur. Working hours are 8:00 AM to 5:30 PM, Day Shift.

Ideal candidates have 2+ years in customer service, data entry, scheduling, and familiarity with Epic Beaker. Prior high-volume call center and healthcare experience are preferred.