Remote Health Plan Customer Advocate

Medica Services Company LLC; Minnetonka (MN); On-site; USD 33,000 - 53,000; Full time

Job summary

Medica is seeking a Customer Service Representative for Government Products, starting October 5, 2026. This remote role handles inbound inquiries about claims, enrollment, billing, and benefits, interpreting contracts and guiding members with sensitive issues.

Training lasts several weeks; the team values data-driven decisions, collaboration, and exceptional member service. Typical shifts cover varied CST hours, with potential for shift incentives.

Qualifications

• 2+ years of customer service experience.
• High School Diploma or GED or equivalent.

Responsibilities

• Resolve service inquiries for claims, enrollment, billing, and pharmacy.
• Interpret contracts and explain benefits to members.
• Provide high quality service and assist with complex member situations.

Skills

Customer service experience

Excellent communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Job description

Medica is seeking a Customer Service Representative for Government Products, starting October 5, 2026. This remote role handles inbound inquiries about claims, enrollment, billing, and benefits, interpreting contracts and guiding members with sensitive issues.

Training lasts several weeks; the team values data-driven decisions, collaboration, and exceptional member service. Typical shifts cover varied CST hours, with potential for shift incentives.