Remote Health Plan Customer Support Specialist

Medica; Minnetonka (MN); On-site; USD 33,000 - 53,000; Full time

Benefits offered by this job

Paid training (4-6 weeks)

Comprehensive benefits

Career advancement opportunities

Job summary

Medica, a nonprofit health plan in Minnesota, is hiring remote Customer Service Representatives to resolve member inquiries across claims, enrollment, billing, and benefits. This inbound role emphasizes service quality and uses a structured service recovery process to handle complex situations.

You'll start with 4-6 weeks of paid training, enjoy comprehensive benefits, and grow through a supportive environment that encourages professional development and internal advancement.

Qualifications

• High School Diploma, GED or equivalent; equivalent work experience considered.
• 2+ years of customer service experience.

Responsibilities

• Resolve member inquiries for claims, enrollment, billing, pharmacy, and benefits over the phone.
• Deliver high quality service and utilize the service recovery process for complex situations.
• Support other team members and contribute to a fast-paced remote call center environment.

Skills

Customer service

Healthcare setting

Verbal communication

Written communication

Time management

Team collaboration

Job description

Medica, a nonprofit health plan in Minnesota, is hiring remote Customer Service Representatives to resolve member inquiries across claims, enrollment, billing, and benefits. This inbound role emphasizes service quality and uses a structured service recovery process to handle complex situations.

You'll start with 4-6 weeks of paid training, enjoy comprehensive benefits, and grow through a supportive environment that encourages professional development and internal advancement.