Remote Member Care Specialist - Health Plan Support

Medica; Hopkins (MN); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Paid training

401K contributions

Paid time off

Work from home

Job summary

Medica is seeking a Remote Customer Service Representative to assist members with claims, enrollment, billing, and benefits. You will work telephonically in a fast-paced environment, delivering high-quality service and supporting members through complex situations.

The role starts with 4–6 weeks of paid training and offers a comprehensive benefits package, including PTO, Holidays, and a 401K plan. A High School Diploma and 2+ years of customer service experience are required; candidates must

Qualifications

• High School Diploma or equivalent; relevant experience considered.
• 2+ years of customer service experience.

Responsibilities

• Respond to member inquiries via phone and resolve service issues.
• Explain benefits, contracts, enrollment, billing and claims.
• Support team in delivering high-quality service and handling complex cases.

Education

High School Diploma or equivalent

2+ years of customer service experience

Job description

Medica is seeking a Remote Customer Service Representative to assist members with claims, enrollment, billing, and benefits. You will work telephonically in a fast-paced environment, delivering high-quality service and supporting members through complex situations.

The role starts with 4–6 weeks of paid training and offers a comprehensive benefits package, including PTO, Holidays, and a 401K plan. A High School Diploma and 2+ years of customer service experience are required; candidates must