Remote Member Advocate - Health Plan Care

SCAN; Phoenix (AZ); On-site; USD 27,552 - 29,618; Full time

Benefits offered by this job

Base Pay Range: $20.00-$21.50

Annual employee bonus program

Generous paid time off

401(k) Retirement Saving Plan with employer match

Tuition reimbursement

Job summary

SCAN is seeking a Customer Service Advocate to serve as a primary contact for member questions regarding benefits and services. This remote position is vital in ensuring member satisfaction through quality customer service and support.

The ideal candidate will excel in communication, manage high call volumes, and demonstrate professionalism. Join a dedicated team committed to making a difference in the community while enjoying benefits including a competitive salary, paid time off, and a robust wellness program.

Qualifications

• Ability to maintain a calm demeanor during high-pressure situations.
• Effective oral and written communication skills.
• Experience in handling large call volumes while providing excellent customer service.

Responsibilities

• Serve as the point of contact for member issues regarding benefits and services.
• Educate members and caregivers on benefits and plan options.
• Resolve member issues efficiently and timely.

Skills

Effective communication skills

Data entry and general computer skills

Ability to handle large call volume

Calm demeanor in charged situations

Job description

SCAN is seeking a Customer Service Advocate to serve as a primary contact for member questions regarding benefits and services. This remote position is vital in ensuring member satisfaction through quality customer service and support.

The ideal candidate will excel in communication, manage high call volumes, and demonstrate professionalism. Join a dedicated team committed to making a difference in the community while enjoying benefits including a competitive salary, paid time off, and a robust wellness program.