Remote Customer Service Advocate - Health Plans

Marpai Administrators LLC; Columbia (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

Medical and Prescription

EAP

FSA / HSA / Dependent Care

Dental

Vision

Life and Disability

STD/LTD

401k with Employer Match

LegalShield

Identity Theft Protection

Job summary

Marpai Administrators is seeking a Customer Service Advocate to handle member, provider, and vendor interactions by phone, email, chat, and SMS. You will resolve eligibility, benefits, and claims issues, and help members navigate pre-certification processes.

This remote, fast-paced role requires at least 3 years in a call center, strong written and verbal communication, and comfort with MS Office and CRM tools.

Qualifications

• Minimum of 3 years of customer service in a call center.

Responsibilities

• Handle incoming interactions from members, providers, and vendor contacts.
• Resolve issues concerning eligibility, benefits, and claims.
• Outbound interactions with members and providers.
• Educate on Eligibility, Benefit, Pre-Certification, Claim information, and network validation.
• Coordinate with the claims department to ensure accurate processing.
• Document CRM communications to precisely communicate with members and providers.
• Provide excellent verbal communication utilizing company resources.
• Recommend network providers and wellness programs.
• Anticipate customer needs and follow up with previous customers.
• Training completed 100% Online.
• Other duties as assigned.

Skills

Customer service

Communication

Documentation

Multitasking

Time management

MS Office

Education

HS Diploma

Tools

CRM

Job description

Marpai Administrators is seeking a Customer Service Advocate to handle member, provider, and vendor interactions by phone, email, chat, and SMS. You will resolve eligibility, benefits, and claims issues, and help members navigate pre-certification processes.

This remote, fast-paced role requires at least 3 years in a call center, strong written and verbal communication, and comfort with MS Office and CRM tools.