Remote Health Insurance Support Specialist

CVS Health; Ohio; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health's Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a full-time, work-from-home role. You will handle member and provider inquiries via phone, web, or written correspondence, focusing on basic and routine issues while meeting performance metrics.

The position offers benefits including medical, dental, and vision coverage, paid time off, retirement savings options, and ongoing remote work opportunities across the United States.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric-based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multitasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle inbound calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department performance metrics at or above expectations.
• Collaborate with team and apply Aetna Core Values in day-to-day operations.
• Create a differentiated service experience.
• Demonstrate service discipline and handle challenges.
• Provide solutions to constituent needs.
• Work across boundaries.

Skills

Customer service

Metrics-driven

Communication

Multitasking

Education

High School diploma / GED

Tools

Microsoft Office

Job description

CVS Health's Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a full-time, work-from-home role. You will handle member and provider inquiries via phone, web, or written correspondence, focusing on basic and routine issues while meeting performance metrics.

The position offers benefits including medical, dental, and vision coverage, paid time off, retirement savings options, and ongoing remote work opportunities across the United States.