Remote Health Insurance Support Specialist

CVS Health; Georgia; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Job summary

CVS Health, in partnership with Meritain Health, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. The position handles inquiries about fully insured or high-profile plans, via phone, internet, or written correspondence.

Requirements include at least 1 year of customer service experience, proficiency with Microsoft Office, strong communication, and the ability to work in a metrics-driven environment. Remote, full-time with benefits is provided.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with Microsoft Office applications.
• Comfortable using search engines.
• Excellent multi-tasking skills.
• Ability to communicate effectively.

Responsibilities

• Handle incoming calls from members and providers regarding claims status and benefits.
• Maintain department performance metrics at or above expectations.
• Collaborate with team and apply core values in daily operations.
• Create a differentiated service experience.
• Demonstrate service discipline and handle challenges.
• Provide solutions to constituent needs and work across boundaries.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma / GED

Tools

Microsoft Office

Search engines

Job description

CVS Health, in partnership with Meritain Health, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. The position handles inquiries about fully insured or high-profile plans, via phone, internet, or written correspondence.

Requirements include at least 1 year of customer service experience, proficiency with Microsoft Office, strong communication, and the ability to work in a metrics-driven environment. Remote, full-time with benefits is provided.