Remote Health Insurance Support Specialist

CVS Health; Louisiana; Hybride; USD 25 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental & Vision

Paid time off

Retirement savings

Wellness programs

Résumé du poste

CVS Health, through Meritain Health, is seeking Sr. Customer Service Representatives for a permanent work-from-home role. The position handles customer inquiries about claims status, benefits, and eligibility with a focus on delivering quality service.

This full-time role requires 1+ year of customer service experience, proficiency with Microsoft Office, and the ability to communicate effectively. A strong team player who can work remotely is preferred.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsabilités

• Handle calls from members and providers regarding claims status, benefits and eligibility.
• Maintain performance metrics at or above expected levels.
• Collaborate with the team and apply Aetna Core Values daily.
• Create a differentiated service experience.
• Demonstrate service discipline.
• Handle service challenges.
• Provide solutions to constituent needs.
• Work across boundaries.

Connaissances

Customer service

Communication

Multitasking

Microsoft Office

Search engines

Call center experience

Formation

High School diploma

Outils

Microsoft Office

Description du poste

CVS Health, through Meritain Health, is seeking Sr. Customer Service Representatives for a permanent work-from-home role. The position handles customer inquiries about claims status, benefits, and eligibility with a focus on delivering quality service.

This full-time role requires 1+ year of customer service experience, proficiency with Microsoft Office, and the ability to communicate effectively. A strong team player who can work remotely is preferred.