Remote Healthcare Customer Service Specialist

CVS Health; Tennessee; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health’s Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role offering $18.50 per hour.

The position handles routine customer inquiries by phone, internet or written correspondence and requires strong communication and multitasking in a metric-driven environment. This full-time role supports members and providers on claims status, benefits and eligibility, with a comprehensive benefits package and opportunities for growth

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with Microsoft Office applications.
• Excellent multitasking and communication skills.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Collaborate with team and apply the Aetna Core Values in day-to-day operations.
• Create a differentiated service experience and demonstrate service discipline.
• Handle service challenges and provide solutions to constituent needs.
• Work across boundaries.

Skills

Customer service

Microsoft Office

Search engines

Multitasking

Communication

Metrics awareness

Education

High School diploma / GED

Tools

Microsoft Office

Job description

CVS Health’s Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role offering $18.50 per hour.

The position handles routine customer inquiries by phone, internet or written correspondence and requires strong communication and multitasking in a metric-driven environment. This full-time role supports members and providers on claims status, benefits and eligibility, with a comprehensive benefits package and opportunities for growth