Remote Senior Customer Service Pro - Healthcare Claims

CVS Health; Indiana; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health's Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. You will handle customer inquiries by phone, internet or written correspondence; inquiries are basic and routine.

Qualified candidates have 1+ year of customer service experience, proficiency with Microsoft Office, and comfort using search engines. Remote work experience is a plus; the company offers comprehensive benefits and continuous training.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortable utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Remote work adaptability

Education

High School diploma/GED

Tools

Microsoft Office

Internet search

Job description

CVS Health's Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. You will handle customer inquiries by phone, internet or written correspondence; inquiries are basic and routine.

Qualified candidates have 1+ year of customer service experience, proficiency with Microsoft Office, and comfort using search engines. Remote work experience is a plus; the company offers comprehensive benefits and continuous training.