Remote Health Care Customer Support Specialist

State Collection Service, Inc.; Athens (GA); À distance; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with employer match

HSA/FSA accounts

Paid holidays

Wellness/Gym Reimbursement

Equipment provided

Résumé du poste

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work in the United States.

The role handles inbound and outbound calls about insurance, billing, and payments, with emphasis on accuracy and professional communication. The job requires at least 1 year in a call center or customer service role, knowledge of medical terminology or healthcare administration preferred, and ability to work flexible schedules including evenings and Saturdays.

Qualifications

• 1+ years of experience in a Call Center or Customer Service handling daily public contact.
• Knowledge of medical terminology, patient billing, healthcare insurance or administration preferred.
• Ability to follow client-specific protocols and policies in job duties.

Responsabilités

• Makes and answers calls in the client’s name to resolve billing and payment issues using established work queues and call pools.
• Responds to information requests from patients or account holders in a professional, thorough, and explainable manner.
• Follows client-specific protocols and policies when carrying out duties.
• Demonstrates scheduling flexibility, including evening and Saturday shifts as required.
• Bilingual candidates provide additional support for bilingual calls.
• Cameras must remain on from training through scheduled shifts; after training, camera use per supervisor or team expectations.
• Remote bilingual conditions include a base pay of $18.00/hr with potential increases up to $2.00/hr in first 12 months; non-bilingual base $16.00/hr with same increase potential.
• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K with employer match, and HSA/FSA accounts.
• 7 paid holidays and Wellness/Gym Reimbursement programs.
• Equipment and technical support are provided.
• Remote workers must be based in the United States and reside in listed states.

Connaissances

Call center experience

Customer service

Bilingual (English/Spanish)

Description du poste

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work in the United States.

The role handles inbound and outbound calls about insurance, billing, and payments, with emphasis on accuracy and professional communication. The job requires at least 1 year in a call center or customer service role, knowledge of medical terminology or healthcare administration preferred, and ability to work flexible schedules including evenings and Saturdays.