Remote Health Care Customer Support Specialist

State Collection Service, Inc.; Oklahoma; À distance; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision, life & dis

401K with employer match

HSA/FSA

7 paid holidays

Wellness programs / gym reimbursement

Equipment and technical support

Résumé du poste

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls in a high-tech environment, resolving questions about insurance, billing, and payments.

The role requires 1+ years in a call center or customer service setting, with knowledge of medical terminology and healthcare billing preferred. Scheduling includes evenings and Saturdays; bilingual candidates provide additional support for bilingual calls.

Qualifications

• 1+ years of experience in a call center or customer service role.
• Knowledge or experience with medical terminology, patient billing, healthcare insurance is preferred.
• Willingness to work evenings and Saturdays as required.
• Bilingual candidates will provide additional support for bilingual calls.

Responsabilités

• Inbound and outbound calls handling in a high-tech environment.
• Resolve questions about insurance, financial assistance, and processing payments.
• Follow client-specific protocols and policies while assisting patients.

Connaissances

Call center experience

Medical terminology

Healthcare billing

Bilingual (preferred)

Description du poste

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls in a high-tech environment, resolving questions about insurance, billing, and payments.

The role requires 1+ years in a call center or customer service setting, with knowledge of medical terminology and healthcare billing preferred. Scheduling includes evenings and Saturdays; bilingual candidates provide additional support for bilingual calls.