Senior Health Care Customer Service Specialist - Remote

CVS Health; Virginia; Hybride; USD 25 000 - 58 000; Plein temps

Résumé du poste

CVS Health is hiring for a Senior Customer Service Representative in a fully remote role. The position supports Meritain Health, an Aetna/CVS affiliate, handling inquiries about claims, benefits and eligibility with a focus on accuracy and customer satisfaction.

This full-time role requires at least 1 year of customer service experience and comfort with a metric-driven environment. Equipment and remote-work setup are part of the role, with ongoing eligibility for benefits.

Qualifications

• 1+ years of customer service experience required.
• Experience in a metric based environment.
• Proficiency with the full suite of Microsoft Applications.
• Comfortable using search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsabilités

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Collaborate with teammates and uphold values in day-to-day operations.
• Create a differentiated service experience for customers.
• Demonstrate service discipline and handle service challenges.
• Provide solutions to constituent needs and work across boundaries.

Connaissances

Customer service

Metrics

Microsoft Office

Search engines

Multi-tasking

Communication

Formation

High School diploma

Description du poste

CVS Health is hiring for a Senior Customer Service Representative in a fully remote role. The position supports Meritain Health, an Aetna/CVS affiliate, handling inquiries about claims, benefits and eligibility with a focus on accuracy and customer satisfaction.

This full-time role requires at least 1 year of customer service experience and comfort with a metric-driven environment. Equipment and remote-work setup are part of the role, with ongoing eligibility for benefits.