Remote Senior Customer Support Specialist (Health)

CVS Health; District of Columbia; Hybride; USD 25 000 - 58 000; Plein temps

Résumé du poste

CVS Health is seeking a Senior Customer Service Representative for a permanent work-from-home role. The position handles customer inquiries by phone, internet, or written correspondence with a focus on basic routine issues. Anticipated 40 hours weekly.

The role offers benefits and a competitive pay range, with emphasis on care for members and providers and adherence to performance metrics.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsabilités

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Create a differentiated service experience.
• Demonstrate service discipline.
• Handle service challenges.
• Provide solutions to constituent needs.
• Work across boundaries.

Connaissances

Customer service experience

Metric-based environment

MS Office proficiency

Search engine use

Multitasking

Communication skills

Formation

High School diploma or equivalent

Description du poste

CVS Health is seeking a Senior Customer Service Representative for a permanent work-from-home role. The position handles customer inquiries by phone, internet, or written correspondence with a focus on basic routine issues. Anticipated 40 hours weekly.

The role offers benefits and a competitive pay range, with emphasis on care for members and providers and adherence to performance metrics.