Remote Health Care Customer Support Specialist

State Collection Service, Inc.; Clayton (MO); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with employer match

HSA/FSA

7 Paid Holidays

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work in the United States. The role handles inbound/outbound calls, resolving billing questions and processing payments with adherence to client protocols.

Bilingual support is a plus and training requires the camera to remain on. Experience in call centers and familiarity with medical terms and patient billing are preferred.

Qualifications

• 1+ years’ experience in a Call Center or Customer Service handling public inquiries.
• Knowledge of medical terminology, patient billing, healthcare insurance preferred.
• Remote work requires camera on during training and shifts.

Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues.
• Respond to information requests from patients or account holders professionally.
• Follow client-specific protocols and policies in daily duties.
• Maintain flexibility to work evenings and Saturdays as required.
• Support bilingual calls where applicable.

Skills

Call center experience

Bilingual

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work in the United States. The role handles inbound/outbound calls, resolving billing questions and processing payments with adherence to client protocols.

Bilingual support is a plus and training requires the camera to remain on. Experience in call centers and familiarity with medical terms and patient billing are preferred.