Remote Customer Service Supervisor — Lead a High-Impact Team

Cambia Health Solutions, Inc.; Eagle (ID); Remote; USD 60,000 - 98,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental and vision coverage

Paid time off

Parental leave

Work from home options

Health savings account contributions

Job summary

Cambia Health Solutions, Inc. seeks a Supervisor - Customer Service to lead high-volume call center teams serving members and providers, coaching staff toward excellent interactions and first-contact resolution.

As a people leader, you will develop employees, monitor performance, and drive continuous improvement while ensuring compliance with medical policy and company timelines. Remote work options apply in several regions.

Qualifications

• Bachelor's degree required.
• Experience leading high-volume call centers.
• Ability to manage cross-location or remote teams.
• Strong verbal and written communication across levels.

Responsibilities

• Lead call center teams serving members and providers and coach staff toward service excellence.
• Monitor performance to ensure production, quality, and resolution goals are met.
• Develop, train, and lead a team; participate in compliance and process improvements.

Skills

People leadership

Coaching and development

High-volume call center experience

Communication skills

Education

Bachelor's degree

Job description

Cambia Health Solutions, Inc. seeks a Supervisor - Customer Service to lead high-volume call center teams serving members and providers, coaching staff toward excellent interactions and first-contact resolution.

As a people leader, you will develop employees, monitor performance, and drive continuous improvement while ensuring compliance with medical policy and company timelines. Remote work options apply in several regions.