Remote Health Care CSR: Billing & Insurance

State Collection Service, Inc.; Texas; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA/FSA

Paid time off

Profit sharing

Holidays

Wellness programs

Equipment provided

Job summary

State Collection Service, Inc. in the United States seeks Remote Health Care Customer Service Representatives to handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments in a fast-paced,team environment.

This position requires reliability and adherence to FDCPA, FCRA, HIPAA. Evening and Saturday work may be required. Bilingual candidates will have additional support responsibilities.

Qualifications

• 1+ years’ experience in a call center or customer service function with daily public contact.
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred.
• Ability to work in a fast-paced, deadline-oriented environment.
• Strong organization skills; ability to multitask on multiple tasks.
• Flexibility in scheduling including regular evening and Saturday work.
• Ability to work cooperatively in a team-based environment.
• Bilingual candidates will provide additional support for bilingual calls.

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues using established work queues and call pools.
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner.
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate.
• Follows client-specific protocols and policies when carrying out duties.
• Investigates and responds to client enquiries as needed.
• Enters and monitors payment arrangements.
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws.

Skills

Call center experience

Medical terminology

Healthcare billing

Organization skills

Flexible scheduling

Team player

Bilingual

Job description

State Collection Service, Inc. in the United States seeks Remote Health Care Customer Service Representatives to handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments in a fast-paced,team environment.

This position requires reliability and adherence to FDCPA, FCRA, HIPAA. Evening and Saturday work may be required. Bilingual candidates will have additional support responsibilities.