Remote Health Care Billing & Support Agent (Bilingual)

State Collection Service, Inc.; Arkansas City (KS); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA/FSA

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work. You will handle inbound and outbound calls, resolving questions about insurance, billing, and payments in a high-tech environment.

Veterans and Military Spouses are encouraged to apply, with equipment and coverage provided. Roles require 1+ years in a call center or customer service setting; familiarity with medical terminology and healthcare billing is preferred.

Qualifications

• 1+ years of experience in call center or customer service.
• Knowledge of medical terminology, patient billing, healthcare insurance preferred.
• Willingness to work evenings and Saturdays.
• Remote work requires a stable internet connection and camera on during shifts.

Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues.
• Respond to patient/account holder requests professionally and thoroughly.
• Follow client-specific protocols and policies.
• Provide bilingual support if applicable.
• Operate in call pools and work queues as needed.

Skills

Customer service

Call center experience

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work. You will handle inbound and outbound calls, resolving questions about insurance, billing, and payments in a high-tech environment.

Veterans and Military Spouses are encouraged to apply, with equipment and coverage provided. Roles require 1+ years in a call center or customer service setting; familiarity with medical terminology and healthcare billing is preferred.