Remote Head of Business Operations & Programs

Lob; Florida; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Lob is transforming direct mail with a modern logistics and fulfillment engine. We’re building a team to shape the future of direct mail, spanning Finance, Product, Engineering, Legal, and GTM.

The Business Operations Manager will own cross‑functional programs, analyze data, and drive end‑to‑end execution across multiple teams. You’ll document work, transition ownership, and ensure lasting impact with measurable results, while supporting company‑cadence planning and execution.

Formación

• 4–7+ years in management consulting, corporate strategy, or business operations.
• Bachelor's degree is required.
• Background in B2B SaaS, marketplace, logistics, or similar operationally intense business is preferred.

Responsabilidades

• Own 3–5 concurrent cross‑functional programs with defined end states and owners.
• Coordinate across Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go‑to‑Market.
• Produce analysis using Lob's data and available AI tooling.
• Document each program on completion and hand off to a permanent owner.
• Provide backup for FP&A, Deal Desk, and Business Operations analytics tasks.
• Support planning and execution of QBRs and leadership offsites.

Conocimientos

Program management

Cross-functional coordination

Data analysis

Stakeholder management

Educación

Bachelor's degree

Herramientas

BI tooling

Data warehouse

SQL

Descripción del empleo

Lob is transforming direct mail with a modern logistics and fulfillment engine. We’re building a team to shape the future of direct mail, spanning Finance, Product, Engineering, Legal, and GTM.

The Business Operations Manager will own cross‑functional programs, analyze data, and drive end‑to‑end execution across multiple teams. You’ll document work, transition ownership, and ensure lasting impact with measurable results, while supporting company‑cadence planning and execution.