Head of Business Operations & Cross-Functional Programs

Lob; Massachusetts; À distance; USD 120 000 - 170 000; Plein temps

Résumé du poste

Lob is transforming how businesses use direct mail with a modern logistics and fulfillment engine. We empower scalable, personalized campaigns while reducing operational burden.

As the Business Operations Manager, you will own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market, driving clear ownership and measurable outcomes. You will analyze data, coordinate across teams that don’t report to you, and deliver executive-level

Qualifications

• Bachelor's degree required.
• 4-7+ years post-undergrad in management consulting/corporate strategy or business operations.
• Background in B2B SaaS, marketplace, logistics, or operationally intensive business preferred.

Responsabilités

• Own Program Execution: Run three to five concurrent cross-functional programs with defined end state, status, owners, and target dates.
• Drive Outcomes Across Teams: Push programs to completion across Product, Engineering, Legal, Security, Partner Ops, Solutions, and GTM with escalation when a dependency stalls.
• Deliver the Analysis: Produce analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition to a permanent owner with a survivable metric.
• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics; support company cadences like QBRs.
• Program Management Chops: Scope ambiguous work, sequence dependencies, and hold owners to dates across multiple organizations.
• Familiarity with BI/data warehouse tooling and AI-assisted analysis; SQL helpful but not required.

Connaissances

Program management

Cross-functional work

Data analysis

BI tooling

SQL

Formation

Bachelor's degree

Outils

BI tooling

Data warehouse tooling

SQL

Description du poste

Lob is transforming how businesses use direct mail with a modern logistics and fulfillment engine. We empower scalable, personalized campaigns while reducing operational burden.

As the Business Operations Manager, you will own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market, driving clear ownership and measurable outcomes. You will analyze data, coordinate across teams that don’t report to you, and deliver executive-level