Remote Guest Services Coordinator (Vacation Rentals)

Better Talent by Laveer & Co.; California (MO); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Retirement benefits or accounts

Job summary

Paradise Retreats is seeking a Guest Services Coordinator to handle reservation inquiries and guest requests in a prompt, friendly manner. You will also support the Property Services team by communicating with Property Managers, Housekeeping and vendors, using Track and Breezeway software to stay organized.

The role involves answering calls, approving reservations, processing payments, and coordinating with housekeeping. Remote schedule options are available, with weekend shifts offered.

Qualifications

• High School Diploma or equivalent required.
• Experience in property management and/or vacation rentals preferred.
• Proficient in Excel, Word, and related computer programs.
• Strong ability to multi-task and stay focused.
• Ability to respond to time sensitive messages and emails in a professional manner
• Proven track record of integrity and hard work
• Professional phone vernacular
• Positive attitude with the ability to operate under pressure
• Strong organizational skills
• Able to work holidays if needed, preferred.

Responsibilities

• Answers phone calls directed to both Guest Services and Property Services departments.
• Approve incoming reservations: review and approve all signed agreements, guest list and reservation-specific details.
• Process reservation payments (initial and final).
• Respond to all reservation inquiries, via text, email, phone for Paradise Retreats services and requests.
• Send access/lockbox details to all incoming guests.
• Input owner blocks if an owner does not use the owner portal.
• Coordinate with housekeeping and vendors to resolve issues or complaints.
• Maintain clear and concise communication with staff and guests.
• Respond to guests and property owners reported issues at properties.
• Create work orders and dispatch technicians to resolve issues.
• Review and take necessary action on property inspection reports.
• Manage maintenance inquiries via phone and email.
• Schedule vendors when maintenance issues arise or assistance needed.
• Ensure guests have access codes and resolve access issues.
• Performs other duties as assigned by supervisor.

Skills

Excel

Word

Multi-tasking

Time management

Professional phone etiquette

Communication

Organizational skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Track software

Breezeway

Job description

Paradise Retreats is seeking a Guest Services Coordinator to handle reservation inquiries and guest requests in a prompt, friendly manner. You will also support the Property Services team by communicating with Property Managers, Housekeeping and vendors, using Track and Breezeway software to stay organized.

The role involves answering calls, approving reservations, processing payments, and coordinating with housekeeping. Remote schedule options are available, with weekend shifts offered.