Remote Vacation Booking & Concierge Coordinator

Medium; Georgia (VT); On-site; USD 40,000 - 65,000; Full time

Job summary

Medium is seeking a dependable Hospitality & Booking Coordinator to support our vacation booking process. This fully remote role involves researching destinations, preparing quotes, managing reservations, and assisting clients with pre- and post-booking communication.

You will collaborate with our travel planning team to ensure accurate records, monitor promotions, and provide exceptional client service.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent written and verbal communication.
• Detail-oriented with strong time management skills.
• Comfort with online booking platforms and remote work.
• Must be 18+ with a reliable internet connection.

Responsibilities

• Research and recommend vacation packages, resorts, cruises, and accommodations.
• Prepare and deliver travel quotes and proposals.
• Process and update bookings using supplier and agency tools.
• Communicate with clients regarding reservation details, changes, or special requests.
• Maintain accurate records of bookings and client interactions.
• Monitor supplier promotions and destination updates.
• Collaborate with team members to ensure excellent client service.

Skills

Customer service

Hospitality

Administrative support

Time management

Written communication

Verbal communication

Tech-savvy

Independent worker

Travel planning

Tools

Booking platforms

Supplier tools

Job description

Medium is seeking a dependable Hospitality & Booking Coordinator to support our vacation booking process. This fully remote role involves researching destinations, preparing quotes, managing reservations, and assisting clients with pre- and post-booking communication.

You will collaborate with our travel planning team to ensure accurate records, monitor promotions, and provide exceptional client service.