Remote Guest Services Coordinator - 5-Star Vacation Rentals

Better Talent; United States; Remote; USD 9,600 - 15,000; Full time

Benefits offered by this job

Annual bonus up to $1,500

Job summary

Beacon Destinations is seeking a responsive, detail-oriented Guest Services Coordinator with at least 1 year of vacation rental industry experience to support guests and vacation rental operations remotely.

In this role, you will be a key point of contact for guests before, during, and after their stay, answering questions, coordinating requests, resolving routine concerns, and collaborating with our Guest Experience and Operations teams to keep every stay running smoothly.

Qualifications

• 1+ years of experience in the vacation rental industry.
• Excellent written and verbal English communication skills, with strong grammar and tone.
• Proven customer service skills with calm, empathetic problem-solving during time-sensitive situations.,
• Strong attention to detail and ability to document information and follow processes.
• Ability to prioritize multiple guest requests during scheduled hours.
• Comfortable learning across multiple technology platforms and tools.
• Ability to work independently while collaborating with a distributed team.
• Reliable internet and a professional remote work environment.
• Dependable availability for the required evening and weekend schedule.

Responsibilities

• Serve as frontline contact for guests before, during, and after their stay through email, messaging, and phone.
• Respond promptly and professionally to guest questions, service requests, late check-ins, and routine concerns.
• Monitor active stays and proactively follow up on guest needs and unresolved issues.
• Coordinate with Guest Experience, Operations, Housekeeping, and Maintenance teams to resolve concerns.
• Escalate urgent or complex guest issues per established procedures.
• Confirm property readiness, check-in details, and guest access information.
• Support housekeeping coordination and quickly flag cleaning or access issues.
• Send and follow up on check-out communications.
• Accurately document guest interactions, requests, issues, and resolutions.
• Assist with vendor payments and reconciliation.
• Create and manage damage claims process.
• Support additional guest services and administrative needs as assigned.

Skills

Customer service

English proficiency

Remote work

Team collaboration

Tech platforms

Tools

Property management systems

Vacation rental software

Hospitality technology

Job description

Beacon Destinations is seeking a responsive, detail-oriented Guest Services Coordinator with at least 1 year of vacation rental industry experience to support guests and vacation rental operations remotely.

In this role, you will be a key point of contact for guests before, during, and after their stay, answering questions, coordinating requests, resolving routine concerns, and collaborating with our Guest Experience and Operations teams to keep every stay running smoothly.