Remote Guest Experience Specialist: Elevate Client Journeys

Alegria Travel Services; Austin (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Alegria Travel Services is seeking a Guest Experience Specialist to help clients plan details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

This fully remote position is ideal for someone who enjoys working with people and takes pride in providing attentive and professional service with strong follow-through.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Attention to detail

Research online

Multitasking

Email & digital tools

Problem solving

Hospitality experience helpful

Job description

Alegria Travel Services is seeking a Guest Experience Specialist to help clients plan details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

This fully remote position is ideal for someone who enjoys working with people and takes pride in providing attentive and professional service with strong follow-through.