Remote Guest Experience Lead

Travelwithsan; Evansville (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to professional resources and在线

Continuing education opportunities

Supportive team environment

Job summary

Travelwithsan is seeking a friendly and service-oriented Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This position suits someone who enjoys working with people and takes pride in providing attentive and professional service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Clear communication

Customer-service mindset

Organization

Online research

multitasking

Email & digital tools

Problem-solving

Hospitality/guest service experience

Job description

Travelwithsan is seeking a friendly and service-oriented Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This position suits someone who enjoys working with people and takes pride in providing attentive and professional service.