Remote Guest Experience Concierge

Travelwithsan; Akron (OH); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Onboarding and training

Professional development

Online resources access

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication and careful coordination.

You will research accommodations, activities, transportation, and related services, handle reservations, confirmations, updates, and follow-up, and maintain organized client information with meticulous attention to detail.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Organized with strong attention to detail.
• Able to research information online.
• Capable of multitasking and prioritization.
• Proficient with email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Experience in guest-service is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Excellent communication

Customer-service mindset

Organized & detail-oriented

Research online

Multitasking

Email & digital platforms

Problem-solving & follow-up

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication and careful coordination.

You will research accommodations, activities, transportation, and related services, handle reservations, confirmations, updates, and follow-up, and maintain organized client information with meticulous attention to detail.