Remote Guest Experience Specialist

Travelwithsan; San Antonio (TX); On-site; USD 32,000 - 58,000; Full time

Benefits offered by this job

Fully remote work

Onboarding and training

Continuing education opportunities

Professional development

Job summary

Travelwithsan is seeking a Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role centers on delivering a positive client experience through clear communication, careful coordination, and dependable follow-up.

This position is ideal for someone who enjoys working with people and takes pride in providing attentive and professional service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Experience in customer service is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Online research

Multitasking

Email & digital platforms

Problem solving

Hospitality experience

Job description

Travelwithsan is seeking a Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role centers on delivering a positive client experience through clear communication, careful coordination, and dependable follow-up.

This position is ideal for someone who enjoys working with people and takes pride in providing attentive and professional service.