Remote Guest Experience Planner

Travelwithsan; Flint (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Professional development

Continuing education opportunities

Supportive team

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

You will enjoy helping people, coordinate with service providers, and maintain organized client records. This position offers a fully remote work environment with comprehensive onboarding, ongoing development, and

Qualifications

• Must communicate clearly and follow up proactively.
• Ability to research accommodations and services online.
• Strong organizational skills and attention to detail.
• Comfortable with email and digital platforms.
• Experience in hospitality or reservations is a plus but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Excellent communication

Customer service

Organization

Online research

Multitasking

Email/digital platforms

Problem solving

Reservations

Hospitality

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

You will enjoy helping people, coordinate with service providers, and maintain organized client records. This position offers a fully remote work environment with comprehensive onboarding, ongoing development, and