Remote Guest Engagement & Loyalty Strategist

PAR Technology; Pennsylvania; Remote; USD 85,000 - 100,000; Full time

Job summary

PAR Technology Corporation seeks a Guest Engagement Strategist to advise restaurant brand clients on loyalty program strategy and optimization.

You’ll bridge business consulting and product know-how, linking Punchh with POS, online ordering, payments, and third-party tools, while collaborating with Sales, Product, Implementation, Managed Services, and Customer Success teams to deliver measurable guest growth.

Qualifications

• Bachelor’s degree or equivalent professional experience
• 2+ years in customer experience, loyalty, CRM, or digital marketing strategy
• Exposure to loyalty or CRM programs for restaurant or other consumer brands
• Hands-on experience with campaign management (CRM/ESP platforms such as Salesforce, Braze, Klaviyo)
• Comfort learning technical concepts — integrations, data flows, platform configuration — and explaining them to non-technical audiences
• Understanding of fundamental financial concepts and ability to communicate in financial terms
• Enthusiasm for using AI tools to accelerate work while validating outputs
• Demonstrated success collaborating across functions and with clients or business partners
• Proficiency in Microsoft Office: Excel, PowerPoint, Word/Outlook
• Strong organizational and multi-tasking skills
• Strong presentation and communication skills
• Team-player mindset and coachability

Responsibilities

• Own program optimization engagements for small and mid-size restaurant brands from analysis to recommendations
• Support senior team on complex program designs and restructures, leading analysis workstreams
• Define target KPIs, business rules, and program health measures in strategy sessions
• Monitor program performance, analyze guest behavior and segmentation to improve engagement and ROI
• Stay updated on market trends in guest engagement and loyalty
• Build knowledge of Punchh integration with POS, online ordering, payments, ESPs, CDPs, and third-party apps
• Explain how tech stack affects guest experience and guide evolution to meet business objectives
• Develop automated and targeted campaigns across loyalty, CRM, and SMS channels
• Analyze guest segmentation, targeting, and testing to improve campaign performance
• Collaborate with PAR Managed Services to ensure campaign execution achieves client objectives
• Support cross-functional teams with ad hoc analyses and advisory work
• Participate in new customer sales and existing customer renewals as strategic advisor
• Work with Implementation teams during launches and restructures
• Use Excel, Tableau and BI tools to model financial impacts and growth opportunities
• Present executive-ready findings and recommendations clearly
• Use AI tools responsibly and follow data protection standards
• Contribute to playbooks, frameworks, and internal knowledge sharing
• Grow advisory and technical skills with coaching from seniors
• Participate in interview process for Talent Acquisition and leadership roles

Skills

Customer experience

Loyalty programs

CRM platforms

Campaign management

Data analysis

Communication skills

Excel

Tableau

SQL basics

Presentation skills

Team collaboration

AI awareness

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Braze

Klaviyo

Punchh

Paytronix

SessionM

PowerPoint

Tableau

Job description

PAR Technology Corporation seeks a Guest Engagement Strategist to advise restaurant brand clients on loyalty program strategy and optimization.

You’ll bridge business consulting and product know-how, linking Punchh with POS, online ordering, payments, and third-party tools, while collaborating with Sales, Product, Implementation, Managed Services, and Customer Success teams to deliver measurable guest growth.