Remote Guest Engagement Strategist

PAR Technology; New York (NY); Remote; USD 85,000 - 100,000; Full time

Job summary

PAR Technology seeks a Guest Engagement Strategist to advise restaurant brands on loyalty programs and campaign strategy. You will bridge business consulting with product know-how, learning how Punchh links with POS, online ordering, and payments to explain integrations clearly to clients.

Reporting to the Senior Manager, Loyalty Strategy, you’ll lead analysis workstreams, define KPI targets, and contribute actionable recommendations.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in customer experience, loyalty, CRM, or digital marketing strategy.
• Exposure to loyalty or CRM programs for restaurant or consumer brands.
• Hands-on experience with campaign management and performance analysis.
• Comfort explaining technical concepts to non-technical audiences.

Responsibilities

• Own program optimization engagements for small and mid-size restaurant brands, from analysis through recommendation.
• Support senior team members on complex program designs and restructures—leading analysis workstreams and contributing recommendations.
• Define target KPIs, business rules, and program health measures in strategy sessions.
• Monitor program performance, analyze guest behavior and segmentation, and identify opportunities to improve engagement and ROI.
• Build working knowledge of how Punchh integrates with POS, online ordering, payments, ESPs, CDPs, and third-party apps.

Skills

Customer experience

Loyalty strategy

CRM platforms

Campaign management

Data analysis

Excel

PowerPoint

Presentation skills

Communication

Team collaboration

Coachability

AI tools

Education

Bachelor’s degree or equivalent professional experience

Tools

Punchh

Paytronix

Session M

Braze

Klaviyo

Attentive

Salesforce

Tableau

Job description

PAR Technology seeks a Guest Engagement Strategist to advise restaurant brands on loyalty programs and campaign strategy. You will bridge business consulting with product know-how, learning how Punchh links with POS, online ordering, and payments to explain integrations clearly to clients.

Reporting to the Senior Manager, Loyalty Strategy, you’ll lead analysis workstreams, define KPI targets, and contribute actionable recommendations.