Remote GTM Ops & Tooling Lead: Workflow Design & Adoption

Scribe; San Francisco (CA); Hybride; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Healthcare Coverage

Equity

401(k) Plan

Flex Benefit

Commuter Benefits

PTO

Parental Leave

Wellness & Family Support

Résumé du poste

Scribe is seeking the first owner of day-to-day GTM workflows across AE, BDR, CSM, and SE roles. You will map, redesign, and implement the processes and the onboarding layer that enables managers to inspect adoption and success.

This role shapes how GTM teams operate, with a focus on real, repeatable workflows. You will lead onboarding cohorts, coordinate with stakeholders, and drive change adoption for pricing, packaging, or tooling.

Qualifications

• You've operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
• You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is
• You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself
• You've run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience
• You're comfortable running training sessions and office hours in front of large groups of field reps
• You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job

Responsabilités

• Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers — so reps know what to do without hunting for it
• Design the task, queue, and report experience that makes that workflow real and consistent across every pod
• Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around
• Participate in new-hire onboarding cohorts, owning logins, systems training, and first workflows
• Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it
• Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against
• Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck

Connaissances

CRM implementation

Salesforce familiarity

Onboarding training

GTM systems knowledge

Stakeholder management

AI tools usage

Outils

Salesforce

Scribe Capture

Scribe Optimize

LMS tools

Description du poste

Scribe is seeking the first owner of day-to-day GTM workflows across AE, BDR, CSM, and SE roles. You will map, redesign, and implement the processes and the onboarding layer that enables managers to inspect adoption and success.

This role shapes how GTM teams operate, with a focus on real, repeatable workflows. You will lead onboarding cohorts, coordinate with stakeholders, and drive change adoption for pricing, packaging, or tooling.