Remote GTAC Engineer: Advanced Process Solutions

Honeywell International Inc

Boise (ID)

Remote

USD 110,000 - 160,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision insurance

401(k) match

Paid time off

Job summary

Honeywell International Inc seeks a GTAC Engineer to deliver remote technical support for the HPS System and Infrastructure, working with a global team to resolve customer cases and maintain knowledge articles. The role reports to the Sr.

Application Engineer Supervisor and may involve occasional customer-site investigations. You will provide proactive communication, adhere to SAP/GTAC processes, and stay current with the Experion PKS portfolio while supporting follow-the-sun coverage and

Qualifications

Engineering degree in electronics, chemical, instrumentation or process technologies.
6+ years of experience with TPS and TPN product family and related architecture including Honeywell TDC-3000/TDC-2000.

Responsibilities

Deliver remote support & services remotely and effectively.
Execute GTAC and other standard audit checklists.
Proactively manage and respond to customer questions, issues, and input accurately and within SLA timing.
Maintain strong case documentation and follow-up to ensure that technical recommendations resolve customer issues.
Maintain proactive communications with customers and provide updates.
Share knowledge and new findings with team members.