Remote Growth Account Manager — Retention & Upsell

Blacksmith Agency LLC; Louisville (KY); Remote; USD 90,000 - 180,000; Full time

Job summary

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Account Growth Manager you own an established book of recurring agency clients, working with our sales team to win new clients while expanding existing ones.

You will be responsible for retention across your book, renewing contracts, and driving upsells with a seven-figure annual quota. You will coordinate with strategists and delivery teams to ensure a unified client voice.

Qualifications

• Agency account management experience is required.
• Experience keeping clients and selling more work with measurable results.
• Comfort with carrying a quota and hitting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and grow your client book, managing renewals and early warnings for drift.
• Identify and close upsell opportunities within each account.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Skills

Agency account management

Client relationship management

Sales / up-selling

Quota-driven / target oriented

Clear communication with stakeholders

Job description

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Account Growth Manager you own an established book of recurring agency clients, working with our sales team to win new clients while expanding existing ones.

You will be responsible for retention across your book, renewing contracts, and driving upsells with a seven-figure annual quota. You will coordinate with strategists and delivery teams to ensure a unified client voice.