Remote Agency Account Manager — Growth & Retention

Blacksmith Agency LLC; Pennsylvania; Remote; USD 70.000 - 120.000; Vollzeit

Zusammenfassung

Blacksmith Agency is a remote digital agency focusing on paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager, you own an established book of recurring clients, working with a sales team that wins new clients while you maintain and grow existing relationships.

You will preserve client trust, drive renewals, and upsell projects by collaborating with strategists and delivery teams to ensure a clear, unified voice for each client.

Qualifikationen

• Experience in agency account management (marketing, digital, creative or advertising) is required.
• Proven track record of retaining clients and upselling additional work.
• Comfort carrying a quota and clear communication with senior stakeholders.

Aufgaben

• Maintain retention across your book, manage renewals and early warning when accounts drift.
• Identify upsell opportunities and expand projects within each client.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Kenntnisse

Account management

Client relationships

Sales

Communication

Quota carrying

Ausbildung

Bachelor's degree in Marketing or Business

Tools

Sales CRM (Salesforce)

CRM (HubSpot)

Jobbeschreibung

Blacksmith Agency is a remote digital agency focusing on paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager, you own an established book of recurring clients, working with a sales team that wins new clients while you maintain and grow existing relationships.

You will preserve client trust, drive renewals, and upsell projects by collaborating with strategists and delivery teams to ensure a clear, unified voice for each client.