Remote Global Technical Support Consultant

SupportYourApp; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

Inclusive international environment

Compensation in USD

Rewards for referring friends

Work-life balance with health policy

Responsive leadership and developer-co

Self-development culture

Job summary

SupportYourApp is seeking a Technical Support Consultant to deliver top-notch technical support via email and chat, while building strong customer relationships and staying up to date with evolving tools. You will handle sensitive data securely and collaborate with developers and cross-functional teams.

The role offers a fully remote setup in a global, multilingual environment, with USD compensation and a strong focus on customer happiness and long-term cooperation.

Qualifications

• Excellent English communication skills (C1+).
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with TradingView, TradeStation, NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive attitude.
• Home office setup: PC with 8GB RAM and stable internet.

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Technical support experience

VPS management

Windows Server

Trading platforms

Analytical thinking

Proactive attitude

Home setup

CRM systems

Tools

CRM systems

Job description

SupportYourApp is seeking a Technical Support Consultant to deliver top-notch technical support via email and chat, while building strong customer relationships and staying up to date with evolving tools. You will handle sensitive data securely and collaborate with developers and cross-functional teams.

The role offers a fully remote setup in a global, multilingual environment, with USD compensation and a strong focus on customer happiness and long-term cooperation.