Remote LATAM Customer Support Consultant

Job4Travelers; Kansas City (MO); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Compensation in USD

Referral rewards

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver L1 customer support across global projects via phone, chat, and email. You will troubleshoot software issues, triage requests, and escalate as needed while staying current with product updates.

The role offers a fully remote setup with a flexible schedule and no time-tracking, using English at C1 level. Compensation is in USD in an international, multilingual environment.

Qualifications

• Excellent English skills (C1) for spoken and written communication.
• 1+ year of experience in a customer support role.
• Experience troubleshooting software and guiding customers to solutions.

Responsibilities

• Provide L1 customer support via phone, chat and email.
• Perform basic troubleshooting of software issues and guide customers to quick solutions.
• Triage customer support requests across multiple projects.
• Escalate specific cases following established procedures.
• Stay updated on product/process changes and provide feedback for the knowledge base.
• Research when information is missing and proactively seek solutions.

Skills

English proficiency

Attention to detail

Problem solving

Adaptability

Tools

CRM systems

Ticketing systems

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver L1 customer support across global projects via phone, chat, and email. You will troubleshoot software issues, triage requests, and escalate as needed while staying current with product updates.

The role offers a fully remote setup with a flexible schedule and no time-tracking, using English at C1 level. Compensation is in USD in an international, multilingual environment.