Remote Multilingual Customer Support Specialist

SupportYourApp; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

Remote work opportunity

Inclusive international environment

USD compensation

Referral rewards

Work-life balance and health policy

Development-oriented leadership

Trust-based culture with no time-trck

Job summary

SupportYourApp is hiring a Customer Support Consultant to deliver top-tier service across phone, chat, and email. You will build lasting relationships with customers, stay up-to-date with tools, and protect sensitive data while pursuing KPI targets in a dynamic, multilingual environment.

Ideal candidates will have 6+ months in support roles, strong English (C1), and a proactive mindset. Remote work options are available in the United States with USD compensation and a focus on work-life balance

Qualifications

• At least 6 months of experience in a customer support role.
• Excellent English skills (C1) for spoken and written communication.
• Strong analytical thinking and research skills.
• Experience in travel industry.
• Positive, proactive and responsible attitude.
• Personal computer with at least 8GB RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via phone, chat, and email.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Customer support experience

Analytical thinking

Research skills

Travel industry experience

Proactive attitude

Job description

SupportYourApp is hiring a Customer Support Consultant to deliver top-tier service across phone, chat, and email. You will build lasting relationships with customers, stay up-to-date with tools, and protect sensitive data while pursuing KPI targets in a dynamic, multilingual environment.

Ideal candidates will have 6+ months in support roles, strong English (C1), and a proactive mindset. Remote work options are available in the United States with USD compensation and a focus on work-life balance