Remote Customer Support Specialist - SaaS/B2B

Humamaria; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity to cooperate fully remote

Inclusive international environment

Compensation in USD

Referral rewards

Work-life balance

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our remote-first team. You will handle multi-channel inquiries, escalate when needed, and maintain high-quality service across chat, email, and phone.

The role requires excellent English (C1), at least 1 year in customer support for SaaS, and the ability to manage multiple tickets with urgency. You will collaborate with cross-functional teams and adapt to evolving tools in a fast-paced environment.

Qualifications

• Excellent English communication skills, both spoken and written.
• Minimum 1 year in a customer support role, preferably SaaS.
• Experience supporting SaaS products for B2B/B2C customers.
• Ability to handle high volume of tickets, chats, or emails.
• Strong analytical thinking and problem-solving abilities.
• Capable of managing multiple projects and priorities.

Responsibilities

• Provide high-quality customer support across chat, email, and phone.
• Own escalated tickets from receipt to resolution with timely follow-up.
• Handle high ticket volume with prioritization of urgent issues.
• Investigate complex issues and translate into actionable steps.
• Document troubleshooting steps and maintain accurate customer records.
• Communicate progress to customers and internal stakeholders.

Skills

English (C1)

1 year experience

SaaS support

B2B/B2C experience

High ticket volume

Analytical thinking

Multitasking

Teamwork

Communication

Adaptability

Proactive ownership

Tools

CRM systems

Ticketing tools

Job description

SupportYourApp is seeking a Customer Support Consultant to join our remote-first team. You will handle multi-channel inquiries, escalate when needed, and maintain high-quality service across chat, email, and phone.

The role requires excellent English (C1), at least 1 year in customer support for SaaS, and the ability to manage multiple tickets with urgency. You will collaborate with cross-functional teams and adapt to evolving tools in a fast-paced environment.