Remote Tech Support Consultant for Trading Platforms
SupportYourApp
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Benefits offered by this job
Job summary
SupportYourApp is seeking a Technical Support Consultant to deliver expert remote support to clients worldwide. You will troubleshoot technical issues, guide users, and collaborate with product teams to improve solutions.
Fluent English (C1+), strong analytical thinking, and a proactive attitude are essential. You will handle data securely, stay current with tools, and enjoy a flexible schedule in a fully remote role with USD compensation.
Qualifications
- Experience in a technical support role.
- Experience with VPS setup and management.
- Strong understanding of Windows Server administration.
- Familiarity with Trading platforms (TradingView, TradeStation, NinjaTrader).
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- PC with ≥8GB RAM and stable internet (50 Mbps down / 40 Mbps up).
Responsibilities
- Deliver outstanding technical support via emails and chats.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Communicate with developers and cross-functional specialists.
- Meet KPI and maintain deep understanding of client solutions.
Skills
Tools
Job description
SupportYourApp is seeking a Technical Support Consultant to deliver expert remote support to clients worldwide. You will troubleshoot technical issues, guide users, and collaborate with product teams to improve solutions.
Fluent English (C1+), strong analytical thinking, and a proactive attitude are essential. You will handle data securely, stay current with tools, and enjoy a flexible schedule in a fully remote role with USD compensation.
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