Global Remote Customer Support Specialist

SupportYourApp

United States

Remote

USD 42,000 - 66,000

Full time

5 days ago

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Benefits offered by this job

Fixed remote role

USD compensation

Referral rewards

Work-life balance

No time-tracking

Growth opportunities

Inclusive international environment

Growing team culture

Job summary

SupportYourApp is hiring a Customer Support Consultant to deliver exceptional multi-channel support and build lasting relationships with clients. You will handle inquiries, troubleshoot issues, and collaborate with developers and teams across borders in a fully remote role.

Ideal candidates have at least 1 year in customer support, strong English skills, and experience with Freshdesk. A stable home office setup and proactive communication are essential.

Qualifications

1 year minimum in a customer support role.
Excellent English skills (spoken and written).
Experience with Freshdesk or similar CRM platforms.
Strong troubleshooting skills and analytical mindset.
Proficient in Google Workspace; detail-oriented and a team player.

Responsibilities

Provide outstanding customer support via chat, phone, and email.
Build strong relationships with customers and partners.
Keep up-to-date with tools and product changes; protect data security.
Interpret issues and offer effective solutions with a data-driven approach.
Collaborate with developers and cross-functional teams to meet KPIs.

Skills

English proficiency (C1)

1 year customer support experience

Freshdesk CRM

Troubleshooting

Analytical mindset

Google Workspace

Attention to detail

Team player

Tools

Freshdesk

Job description

Ideal candidates have at least 1 year in customer support, strong English skills, and experience with Freshdesk. A stable home office setup and proactive communication are essential.

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