Remote Global Payroll Client Services Coordinator

remote work; Northern (KY); Hybrid; USD 20,000 - 44,000; Full time

Job summary

Remote is seeking a Payroll Client Services Coordinator to resolve customer payroll inquiries and support payroll operations. You will learn payroll processes, follow established workflows, and ensure timely updates to customers across multiple channels.

Ideal candidates demonstrate strong attention to detail, clear written and verbal communication, and comfort working asynchronously in a remote setting while meeting SLAs and documentation standards.

Qualifications

• Strong attention to detail and accuracy in handling payroll inquiries.
• Clear written and verbal communication with customers.
• Ability to follow defined workflows and meet SLAs using documented processes.
• Willingness to learn payroll concepts and compliance and to seek guidance when needed.
• Comfort working asynchronously in a remote environment.

Responsibilities

• Resolve customer payroll inquiries and discrepancies via email, chat, phone and other channels, meeting SLAs.
• Gather information to diagnose payroll issues using available tools and documentation.
• Escalate complex cases to senior team members following defined workflows and document resolution steps.
• Provide timely updates and clarify questions about payroll processes and platform functionality.
• Follow internal workflows, document support tickets, and ensure adherence to SLAs.

Skills

Attention to detail

Written communication

Verbal communication

Follow workflows

Willingness to learn

Remote-friendly

Job description

Remote is seeking a Payroll Client Services Coordinator to resolve customer payroll inquiries and support payroll operations. You will learn payroll processes, follow established workflows, and ensure timely updates to customers across multiple channels.

Ideal candidates demonstrate strong attention to detail, clear written and verbal communication, and comfort working asynchronously in a remote setting while meeting SLAs and documentation standards.