Remote Global Partner Delivery Leader

Cornerstone OnDemand; Wilmington (DE); Remote; USD 180,000 - 280,000; Full time

Job summary

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program enabling Professional Services to scale through a strong partner ecosystem. You will establish operating models, governance, and performance mechanisms to deliver consistent customer outcomes via partners.

This builder role requires end-to-end accountability for partner selection, enablement, measurement, and improvement across the delivery lifecycle, with cross-functional

Qualifications

• 10+ years of experience in professional services, enterprise software implementation, partner delivery, consulting operations, or a related discipline.
• At least five years of leadership experience managing service delivery programs, partner ecosystems, or complex global transformation initiatives.
• Proven track record building or transforming a partner-delivery program, not just managing alliances.
• Experience governing systems integrators, consulting firms, or outsourced delivery providers in an enterprise SaaS environment.
• Strong understanding of implementation methodologies, project governance, quality management, resource planning, and customer-risk management.
• Ability to translate strategy into operating processes, metrics, controls, and repeatable execution.
• Experience developing partner scorecards, SLAs, certification standards, and performance-improvement plans.
• Strong commercial and financial acumen with statements of work, rate structures, and delivery margins.

Responsibilities

• Design and implement a global service delivery partner operating model, including structure, roles, engagement processes, and governance.
• Define partner segments and delivery models based on capability, geography, industry, and customer needs.
• Establish partner selection, onboarding, certification, tiering, and offboarding criteria.
• Develop scalable lifecycle processes for managing partners from qualification to delivery readiness and ongoing performance.
• Define roles and responsibilities across Services, Alliances, Sales, Customer Success, and Partners throughout the customer lifecycle.
• Create a capacity-planning model matching forecasted demand with partner capability and availability.
• Lead cross-functional alignment to ensure a consistent, high-quality customer experience across partner engagements.
• Launch governance, scorecards, and quarterly business reviews with priority partners.

Skills

Leadership

Strategy

Program management

Stakeholder mgmt

Partner ecosystem

GTM alignment

Delivery governance

Analytics

Education

Bachelor’s degree or equivalent

MBA preferred

Job description

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program enabling Professional Services to scale through a strong partner ecosystem. You will establish operating models, governance, and performance mechanisms to deliver consistent customer outcomes via partners.

This builder role requires end-to-end accountability for partner selection, enablement, measurement, and improvement across the delivery lifecycle, with cross-functional