Global Partner Delivery Leader

Cornerstone OnDemand; Anchorage (AK); A distancia; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to establish a formal program that enables our Professional Services to scale through a high-performing partner ecosystem. This builder role requires end-to-end accountability for the operating model, governance, and performance mechanisms to deliver consistent customer outcomes via partners.

The Director will collaborate with Services, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional delivery teams to

Formación

• 10+ years of experience in professional services, enterprise software implementation, partner delivery, or related discipline.
• At least five years of leadership experience managing service delivery programs or global transformations.
• Experience governing systems integrators or outsourced delivery providers in an enterprise SaaS environment.

Responsabilidades

• Build and lead Cornerstone's global service delivery partner operating model, including structure, roles, engagement processes and governance.
• Define partner segments and delivery models based on capability, geography, industry, complexity and customer needs.
• Establish partner selection, onboarding, certification, tiering, and offboarding criteria; manage a scalable partner lifecycle.
• Create delivery standards, playbooks, gates, and escalation protocols; enable ongoing readiness and quality.
• Implement a consistent partner performance framework with scorecards, milestones, and capacity planning.
• Lead cross-functional alignment with Sales, Customer Success, Product, Finance, Legal, and regional delivery teams.

Conocimientos

Leadership

Partner delivery

Program management

Cross-functional collaboration

SaaS/Enterprise software

Educación

Bachelor's degree or equivalent

MBA preferred

Descripción del empleo

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to establish a formal program that enables our Professional Services to scale through a high-performing partner ecosystem. This builder role requires end-to-end accountability for the operating model, governance, and performance mechanisms to deliver consistent customer outcomes via partners.

The Director will collaborate with Services, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional delivery teams to