Remote Global Partner Delivery Director

Cornerstone OnDemand; Providence (RI); Remote; USD 180,000 - 240,000; Full time

Job summary

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to architect and lead a formal global program enabling our Professional Services to scale via a high-performing partner ecosystem.

The role delivers end-to-end operating models, governance, and performance mechanisms to ensure partner-driven customer outcomes, quality, and capacity planning across regions and functions.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Experience leading large partner-delivery programs in enterprise software or SaaS.
• Strong governance, operating-model design, and performance-measurement capabilities.

Responsibilities

• Build and lead a global partner-delivery program with end-to-end accountability for operating model, standards, governance, and performance mechanisms.
• Define partner segments, delivery models, onboarding, certification, and lifecycle management.
• Establish delivery standards, playbooks, quality gates, and escalation protocols; ensure partner readiness before customer engagements.
• Develop partner scorecards with metrics on customer outcomes, velocity, budget, and satisfaction; lead quarterly reviews.
• Scale partner-delivered services with repeatable packages and capacity planning aligned to forecast demand.
• Collaborate with cross-functional teams (Sales, Customer Success, Product, Finance, Legal) to align goals and governance.

Skills

Leadership

Strategic planning

Partner management

Cross-functional collaboration

Stakeholder influence

Program governance

Change management

Communication

Business acumen

Risk management

Education

Bachelor’s degree or equivalent

Advanced degree preferred

Job description

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to architect and lead a formal global program enabling our Professional Services to scale via a high-performing partner ecosystem.

The role delivers end-to-end operating models, governance, and performance mechanisms to ensure partner-driven customer outcomes, quality, and capacity planning across regions and functions.