Global Partner Delivery Director (Remote)

Cornerstone OnDemand; Burlington (VT); Remote; USD 180,000 - 260,000; Full time

Job summary

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program enabling our Professional Services organization to scale through a high-performing ecosystem of delivery partners. This builder role carries end-to-end accountability for operating model, standards, governance, and performance mechanisms to deliver consistent customer outcomes through partners.

The Director will establish guardrails for partner selection, enablement, assignment, and

Qualifications

• 10+ years in professional services, enterprise software implementation, or related field.
• 5+ years leading service delivery programs or partner ecosystems.
• Proven success building or transforming partner-delivery programs.
• Experience governing SI/consulting providers in an enterprise SaaS environment.
• Strong understanding of implementation methodologies, governance, and risk management.
• Ability to translate strategy into repeatable operating processes and metrics.

Responsibilities

• Design and implement a global service delivery partner operating model with structure, roles, and governance.
• Define partner segments and delivery models based on capability and geography.
• Establish partner selection, onboarding, certification, tiering, and offboarding criteria.
• Develop a scalable lifecycle for managing partners from qualification to delivery readiness and performance.
• Create governance and playbooks; set delivery standards, escalation protocols, and controls.
• Lead cross-functional alignment with Services, Alliances, Sales, Customer Success, Product, and Finance.

Skills

Leadership

Program management

Partner delivery

Stakeholder alignment

Enterprise software

Education

Bachelor’s degree or equivalent

Advanced degree preferred

Job description

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program enabling our Professional Services organization to scale through a high-performing ecosystem of delivery partners. This builder role carries end-to-end accountability for operating model, standards, governance, and performance mechanisms to deliver consistent customer outcomes through partners.

The Director will establish guardrails for partner selection, enablement, assignment, and