Remote Global Partner Delivery Leader

Cornerstone OnDemand; Houston (TX); Remote; USD 160,000 - 210,000; Full time

Job summary

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program that enables our Professional Services organization to scale through a high-performing ecosystem of delivery partners.

The role is a builder with end-to-end accountability for establishing the operating model, standards, governance, and performance mechanisms required to deliver consistent customer outcomes through partners.

Qualifications

• 10+ years in professional services, enterprise software implementation, or related field.
• 5+ years leading service delivery programs or partner ecosystems.
• Experience governing systems integrators or outsourced delivery providers in an enterprise SaaS environment.

Responsibilities

• Design and implement Cornerstone’s global service delivery partner operating model, including program structure, roles, decision rights, engagement processes, and governance.
• Define clear partner segments and delivery models based on capability, geography, industry expertise, solution complexity, and customer needs.
• Establish criteria for partner selection, onboarding, certification, tiering, advancement, remediation, and offboarding.
• Develop a scalable lifecycle for managing partners from initial qualification through delivery readiness and ongoing performance.
• Clarify responsibilities across Services, Alliances, Sales, Customer Success, and partners throughout the customer lifecycle.
• Establish a capacity-planning model that matches forecasted demand with qualified partner capability and availability.
• Define minimum delivery standards and governance including methodology, technical proficiency, project governance, documentation, security, and customer communications.
• Create delivery playbooks, quality gates, acceptance criteria, escalation protocols, and implementation controls.
• Partner Enablement to develop training, certification, and readiness requirements; ensure partners demonstrate proficiency before leading engagements.
• Establish requirements for complex, regulated, migration-related programs; create oversight when mandatory; protect customer experience while allowing autonomy.
• Implement a performance-management framework with measurable standards for quality, outcomes, delivery predictability, and financial performance.

Skills

Partner program management

Leadership

Governance

SaaS/enterprise software

Cross-functional collaboration

Financial acumen

Stakeholder influence

Scorecards & metrics

Education

Bachelor’s degree or equivalent

Advanced degree preferred

Job description

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program that enables our Professional Services organization to scale through a high-performing ecosystem of delivery partners.

The role is a builder with end-to-end accountability for establishing the operating model, standards, governance, and performance mechanisms required to deliver consistent customer outcomes through partners.